Consultation Visit – For all new and potential clients we require a complimentary "Meet and Greet" to take place prior to scheduling service with Comfy Critter Pet Sitting. This is essential because it allows us to meet and to ensure that you and your pets will be happy and comfortable with us and our services. During this visit we will get information about each of your pet’s daily routines and special needs.We will also provide you with a pet sitting agreement form which we require to be completed and signed prior to our first scheduled pet sitting service.This is the time to provide Comfy Critter with a house key.
Once completed all client paperwork is kept on file for future pet sitting services.We ask established clients, prior to a scheduled visit, to please let us know of any pertinent changes to your contract information or home access so that your file can be updated.It is also very important for us to know of changes affecting your pets (diet, medical needs, health) that have occurred between services.
Keys – Prior to each scheduled service we will arrange to either pick up the client’s house key or a client can choose to have us keep a key.All keys are kept secure and are numbered with a code that will not identify your name or address.We have designed this program because our ultimate goal is to build a long- term relationship with our clients. This enables us to service our clients’ needs at a moments notice with minimal inconvenience.However, if you would like us to pick up and return your keys there is a $10.00 fee.For new clients, this fee is waived one time.For emergency and security reasons we will not leave keys inside your home during our last visit.Keys will only be released to clients or their designated representative.
Visits – Our normal visiting hours are between 6:00 a. m. - 7 p.m.; however, other hours can be arranged.There is no extra charge for holidays.
Access To Your Home By Others – If the client allows any other person access to their home during Comfy Critter Pet Sitting contract period, we cannot be held liable for any damages to property or be held responsible for any pet sitting assignments where others are going to share the workload. Please notify us if someone will be in your home during your absence along with contact information for this person.
Fences – Comfy Critter Pet Sitting does not accept responsibility or liability for any pet that is injured or becomes lost, when the pets are left out or given access to a fenced area.
Vaccinations – All pets must be current on vaccinations.Each visit includes a walk for all dogs who enjoy walking and are current on vaccinations.If walking is not an option, some other form of exercise will be discussed with client.
Cancellations and Early Returns – We understand that your plans may change.
Please understand that we do not overbook and turned away business to ensure we could perform your requested sittings.Therefore, we do not charge for cancellations with adequate notice.Cancellation fees are necessary to ensure our business viability and our independent contractor’s livelihood. The fees are as follows:
More than or 7 days prior to start:No charge
4-6 days prior to start:50%
1-3 days prior to start: 75%
Day of the sitting:100%
If you return from a trip early and do not call us to cancel our visit and we arrive for a pet sit, you will be charged the full fee of the visit.
After The Service – After you have returned home, please call us so that we know you have arrived as expected.Otherwise, we will continue visiting to assure the safety and well-being of your pets.Please call at any hour and leave a voice message that you have returned.
Payment – One-half deposit is required upon signing the contract to reserve and guarantee your space.The balance is due before our services begin. Payment is accepted in the form of a check, cash or money order. A fee of $35.00 is charged for returned checks.
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